"Departments are too rigidly defined. The 'helping hand' culture is gone." This came up in a recent Conversation Lab session. A leader was frustrated that other teams simply waited for his team's output instead of stepping in to help when things got busy. He was expecting a helping hand culture—but instead, he saw people staying in their lanes. But here's the real question: What does "help" actually mean? The Problem with "Help" "Help" is a dangerous word in organizations. It