"Departments are too rigidly defined. The 'helping hand' culture is gone." This came up in a recent Conversation Lab session. A leader was frustrated that other teams simply waited for his team's output instead of stepping in to help when things got busy. He was expecting a helping hand culture—but instead, he saw people staying in their lanes. But here's the real question: What does "help" actually mean? The Problem with "Help" "Help" is a dangerous word in organizations. It

Think about your Finance and HR teams. Are they shaping the future of your organization—or are they just processing transactions? This is a question I hear from leaders who realize their support functions are stuck in reactive mode. They're working hard—but they're not contributing to long-term direction. When Finance, HR, and Operations operate only on a transactional level, the organization loses its ability to plan, adapt, and grow. These functions must evolve from process

"Family" is a beautiful word in business. It evokes loyalty, care, and belonging. It's the kind of culture many leaders proudly build and protect. But here's a conversation I've had countless times with leaders who are trying to grow their organizations: "I know we need more structure. I know we need clear and consistent rules. I try to formalize things, but I always get pushback. People say I'm becoming 'too corporate.' They say we're losing our human touch. They say I've ch

📌中文版本請見下方 Every organisation has a strategy. But strategy only works when people, culture, processes, and policies are aligned. People do the work. Culture shapes how they work together. Processes make the work flow. And policy is the common language that holds it all in place. When policies are clear, people know what to do. When policies are missing or inconsistent, people guess – and they usually guess wrong. The core principle is simple: clear, aligned, and easy to follo

What would you do if a sudden storm disrupted your life? We might see it as an inconvenience, something to endure until things go back to normal. But what if a crisis isn’t just a disruption—it can be a spark for transformation? Discomfort or recurring struggles aren’t setbacks; they’re signals. They show where a habit could make the greatest difference, such as starting a rehab exercise habit after feeling pain or an injury, and even after disruption hits, it’s never too lat

For those of you who’ve experienced success and now find yourselves in a quieter season — navigating shifts in pace, identity, or...

Following global shifts and disruptions, the world has seen an unprecedented level of movement—whether returning home, relocating for...

Entering a new stage of your career can feel like wandering into uncharted territory. You might find yourself questioning your career...

How to get started by delving into AI's role in enhancing organizational growth and people development.

Right now in Melbourne we are half way through one of the coldest winters we have had in years. Melbourne winter is notoriously chilly,...

In the name of full disclosure, I must admit I am currently not officially ‘employed’, however as a full time stay-at-home mum (for...

There is a new ‘diet’ doing the rounds on the internet and amongst those who seek to improve themselves professionally and personally....

After a year (or longer) of virtual meetings, it's clear that this mode of communication is here to stay. As we adapt to this new...

This global virus situation is bringing about a lot of changes. We start to rethink and reflect on how we live together on this planet...

Congratulations to all the friends who have fully or even partly completed this 28-Day Self-Care Challenge. So what happened in this 28 days? What have you discovered? Why you participated this challenge in the first place? What were you looking for? What answer did you get? This challenge is such as self-discovery process. You can discover so many potentials hidden inside yourself by trying new things and doing little acts, that makes you enjoy the moment in life. If you

This marks our third #lamsquare28daychallenge of the year, and this time, we're focusing on something a little different: self-care....

Welcome to our 28-day Mind-Body Balance Challenge! This is our first self-challenge in 2019. I have been collecting ideas from our...

Recently I collaborated with an organisation to design a process for their employees' professional development. My focus extended beyond...

We've had huge success with trick-or-treat walks in the past two years. With Halloween just around the corner, it's better to get...

Recently, I had a session with a coachee who is preparing for a new job. I asked him what he needed to mentally prepare for this...