A clear theme emerged in our recent manager workshop: before you can manage performance, you must manage the emotional field of your team. Goals, collaboration, and results are built on this foundation. Trust isn't a feeling; it's the practical outcome of how you handle emotions. Here’s how to build it. Your Primary Task: Be the Emotional Buffer The Action: Don't just react to negativity or stress—absorb and process it. When challenges arise, your first job is to project calm

Welcome to The Conversation Lab! This is where we capture the best of our collective workshop dialogues — turning talk into practical steps, simple tips, and usable ideas for everyday leadership. No jargon, just clear takeaways you can try right away. In our recent leadership workshop session with supervisors, we tackled one of the most common coaching pitfalls: entering conversations assuming something is WRONG. Sounds familiar? When we coach from a place of judgment, we shu

The 2-day workshop focused on leadership concepts and communication skills tailored for supervisor-level participants, providing an...

We gathered the amazing management team of Lord Stow’s at the Center Cafe to celebrate their 25th anniversary with a special evening...