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Psychological Safety is a Manager's Job | The Conversation Lab
A clear theme emerged in our recent manager workshop: before you can manage performance, you must manage the emotional field of your team. Goals, collaboration, and results are built on this foundation. Trust isn't a feeling; it's the practical outcome of how you handle emotions. Here’s how to build it. 1. Your Primary Task: Be the Emotional Buffer The Action: Don't just react to negativity or stress—absorb and process it. When challenges arise, your first job is to project

Deane Lam
Jan 21


Coaching Without the “Fix-It” Mentality | The Conversation Lab
Welcome to The Conversation Lab! This is where we capture the best of our collective workshop dialogues — turning talk into practical steps, simple tips, and usable ideas for everyday leadership. No jargon, just clear takeaways you can try right away. In our recent leadership workshop session with supervisors, we tackled one of the most common coaching pitfalls: entering conversations assuming something is WRONG. Sounds familiar? When we coach from a place of judgment, we sh

Deane Lam
Dec 19, 2025


Empowering Teams: Highlights from Our Annual Leadership Training Program
Managers take actions to make their workflow process more effectively.

Deane Lam
Jan 17, 2020


Deakin University's Team Culture Workshop: Cultivating Unity, Fostering Growth
A 2-hour team culture workshop with a group of 50 for a university corporate team.

Deane Lam
Dec 12, 2019


The Power of Building Your Strategy Brick by Brick - Workshop Sharing
A strategy-building workshop I conducted this morning with this brilliant executive team. When discussing strategy, it can be a vast...

Deane Lam
Jun 3, 2019


Exploring Goals Through a Prism: Gaining Multifaceted Perspectives on Business Dreams
I had a wonderful discussion with a young and smart entrepreneur who is exploring a new adventure for his 2019 business dream. Sam has...

Deane Lam
Dec 19, 2018


Build Your Own Brand - Identify your brand first
This is our new program BUILD YOUR OWN BRAND designed for individuals to prepare their new journeys in 2019! How did it start? Well one...

Deane Lam
Dec 14, 2018


Build your own brand
A new program designed for individuals to prepare for their new journeys. It is a fun and self-exploration process to discover the real...

Deane Lam
Nov 14, 2018


Balanced Leadership: Unveiling Our 6 Key Principles
There are countless leadership styles, each developed through extensive research spanning various countries and cultures. However, amidst...

Deane Lam
Oct 25, 2018


Create some space for a LEGO® Serious Play®
If anyone are interested in learning from moving, building and telling, this is a perfect program for you. I love to use different tools...

Deane Lam
Sep 30, 2018


I just started my journey - Wendy
Congratulations Wendy, you have started a new chapter in your journey - writing your own Success Story . It was an inspiring process to...

Deane Lam
Aug 8, 2018


Write your own success story workshop - Day 2
Today is a storytelling session. On Day 2, we begin with updating our 2-week goal we set on Day 1 . Again, a goal can be very small, it's...

Deane Lam
Jun 13, 2018


Write your own success story workshop - Day 1
We just started another success stories today! On day 1 of the program, we focused on question number 1 of the followings: Where am I? ...

Deane Lam
May 30, 2018


Leadership and Managerial Series
We've designed a new program for the management team to enhance their understanding of leadership and to apply learned models in the...

Deane Lam
Apr 30, 2018


Skill-building workshops for Supervisors
Congratulations to both groups of Supervisors for successfully completing the Growth and Learning Team Series. Over the years, we've...

Deane Lam
Apr 3, 2018


Aspire Workshop with Inkmason
We were so excited to have another workshop with Inkmason this year, and with this group of architects and designers, we started the...

Deane Lam
Aug 13, 2017


Write Your Own Success Story Workshop - Day 2
In the last session, participants have reviewed the important life areas, their current life priorities and their ideal life balance from...

Deane Lam
Jul 25, 2017


Write Your Own Success Story Workshop - Day 1
It was a big day - a life changing day for all of us. It was so fun to have these participants in our workshop today. This was a 3-hour...

Deane Lam
Jul 11, 2017


Management Development Program - Post Training Workshop
This was the last Post-Training Workshop for this group of Managers and Directors. After the 3-day Management Development Program...

Deane Lam
Jun 30, 2017


Management Development Program - Post Training Workshop
After the 3-day Management Development Program completed (Check out the workshop Day 1 - Leadership Development , Day 2 - Effective...

Deane Lam
May 20, 2017
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