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Psychological Safety is a Manager's Job | The Conversation Lab
A clear theme emerged in our recent manager workshop: before you can manage performance, you must manage the emotional field of your team. Goals, collaboration, and results are built on this foundation. Trust isn't a feeling; it's the practical outcome of how you handle emotions. Here’s how to build it. 1. Your Primary Task: Be the Emotional Buffer The Action: Don't just react to negativity or stress—absorb and process it. When challenges arise, your first job is to project

Deane Lam
Jan 22


Coaching Without the “Fix-It” Mentality | The Conversation Lab
Welcome to The Conversation Lab! This is where we capture the best of our collective workshop dialogues — turning talk into practical steps, simple tips, and usable ideas for everyday leadership. No jargon, just clear takeaways you can try right away. In our recent leadership workshop session with supervisors, we tackled one of the most common coaching pitfalls: entering conversations assuming something is WRONG. Sounds familiar? When we coach from a place of judgment, we sh

Deane Lam
Dec 19, 2025


Crafting Team Cohesion: The Trio of Charter, Neutrality, and Recognition
During the workshop today, we explored the importance of efficient teamwork in reaching organisational objectives. Forming a cohesive...

Deane Lam
Jun 6, 2024


Communication Strategies for Early-Stage Change Management - Workshop Reflection and Key Insights
We have just completed the Growth and Learning Team Series for a group of managers, during which several key insights surfaced regarding...

Deane Lam
May 17, 2024


Unveiling the Impact of AI: Transforming Organisational Growth and People Development
How to get started by delving into AI's role in enhancing organizational growth and people development.

Deane Lam
Apr 22, 2024


From Me to Team workshop : A Guide to building trust by using daily conversation
Reflecting on the Evolutionary Mindset workshop, emphasizes team rebuilding, fostering psychological safety and meaning of work.

Deane Lam
Jan 16, 2024


Recap Our Journey: Advanced Leadership and Managerial Learning Series
Culminating this leadership series, focus on collaboration, diverse leadership, purpose, and psychological safety for effective teamwork.

Deane Lam
Nov 29, 2023


Empowering Managers: Highlights from the Growth and Learning Team Series
We transitioned our training events to an online format years ago and have continued the 'Growth and Learning Team Series' journey...

Deane Lam
Nov 7, 2022


Exploring Strategies for Fostering Trust and Collaboration Within Teams
Workshop with HKUST Dean of Students' Office focused on internal team dynamics. Explored psychological safety, online collaboration, and tru

Cathy Sadler
Jun 21, 2022


Supporting students in their learning journey - starting from a why
What an honour to have the opportunity to collaborate with The Hong Kong University of Science and Technology Dean of Students' Office on...

Cathy Sadler
May 27, 2022


Project Mason Mission 3 - Be My Chef | An experiential project to build meaningful partnership
Another #projectmason mission completed. Project Mason 2021 follows the Inkmason Team for 4 months as they go through a series of...

Deane Lam
Oct 21, 2021


Project Mason Mission 2 - Treasure Hunt | An experiential project to build meaningful partnership
Project Mason 2021 follows the Inkmason Team for 4 months as they go through a series of missions to build a stronger and meaningful...

Deane Lam
Sep 30, 2021


Project Mason Mission 1 - Be My Mirror | An experiential project to build meaningful partnership
We just launched an exciting project with Inkmason called “Project Mason 2021” on the 9th of September. Very different from previous...

Deane Lam
Sep 16, 2021


Team development series 2021 - Present your ideas confidently
After our previous online workshop with Inkmason in May about Team Collaboration, our second module in this Team Development Series was...

Deane Lam
Jun 29, 2021


Team development series 2021 - Team Collaboration
Since 2014, we have been collaborating with Inkmason on their organizational and people development. We are very grateful for the...

Deane Lam
May 29, 2021


Tips - How to Host a Successful Virtual Team Event with Real Food
After a year (or longer) of virtual meetings, it's clear that this mode of communication is here to stay. As we adapt to this new...

Deane Lam
Apr 2, 2021


Empowering Teams: Highlights from Our Annual Leadership Training Program
Managers take actions to make their workflow process more effectively.

Deane Lam
Jan 17, 2020


Deakin University's Team Culture Workshop: Cultivating Unity, Fostering Growth
A 2-hour team culture workshop with a group of 50 for a university corporate team.

Deane Lam
Dec 12, 2019


The Power of Building Your Strategy Brick by Brick - Workshop Sharing
A strategy-building workshop I conducted this morning with this brilliant executive team. When discussing strategy, it can be a vast...

Deane Lam
Jun 3, 2019


Building a Shared Leadership Language Across All Levels
The 2-day workshop focused on leadership concepts and communication skills tailored for supervisor-level participants, providing an...

Deane Lam
Jun 3, 2016
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